Refund Policy

Last Updated: June 2026

Welcome to IBO Stream X. Customer satisfaction is important to us, and we strive to provide a reliable and professional service experience. This Refund Policy explains the circumstances under which refunds may be requested, reviewed, approved, or denied.

By purchasing any service through IBO Stream X, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. Introduction

At IBO Stream X, we aim to provide high-quality service and responsive customer support. Because digital services are delivered electronically and often activated shortly after purchase, refund requests are reviewed carefully and on a case-by-case basis.

We encourage all customers to contact our support team first if they encounter any issues. In many cases, technical problems can be resolved quickly without requiring a refund.

2. Eligibility for Refund Requests

Customers may be eligible to request a refund under specific circumstances, including:

  • The purchased service cannot be activated.
  • Activation information was not delivered due to a verified technical issue.
  • A major technical problem prevents normal use of the service and cannot be resolved by our support team.
  • A duplicate payment was made for the same order.
  • An incorrect charge occurred due to a system error.

All refund requests are subject to verification and review by our support team.

Submitting a refund request does not automatically guarantee approval.

3. Support Before Refunds

Before a refund can be considered, customers may be asked to:

  • Contact customer support.
  • Provide order information.
  • Explain the issue in detail.
  • Cooperate with troubleshooting procedures.
  • Allow our team a reasonable opportunity to investigate and resolve the problem.

Many issues can be solved through technical assistance, configuration guidance, or account verification.

Our goal is always to resolve problems before considering a refund.

4. Refund Request Timeframe

Refund requests should be submitted within 7 days of the original purchase date.

Requests submitted after this period may not be eligible for review unless required by applicable law.

Prompt communication allows us to investigate issues more effectively and provide faster resolutions.

5. Non-Refundable Situations

Refunds generally will not be granted in the following situations:

Customer Error

  • Incorrect information provided during checkout.
  • Incorrect email address or phone number submitted.
  • Failure to follow setup instructions.
  • Failure to contact support before requesting a refund.

Device Compatibility Issues

Customers are responsible for verifying that their devices meet the necessary requirements before purchasing.

Refunds may not be issued when:

  • A device is incompatible.
  • Unsupported hardware is used.
  • Unsupported software is used.
  • Required system updates are missing.

Internet and Network Issues

We are not responsible for:

  • Slow internet connections.
  • ISP restrictions.
  • Local network problems.
  • Router configuration issues.
  • Wi-Fi performance issues.

Refunds are generally not provided for issues caused by factors outside our control.

User Preference

Refunds may not be granted simply because:

  • A customer changes their mind.
  • A customer no longer wishes to use the service.
  • Personal preferences change after purchase.

Violation of Terms

Refund requests may be denied if a customer has violated:

  • Terms & Conditions
  • Acceptable use requirements
  • Security policies
  • Fraud prevention measures

6. Duplicate Payments

If a customer accidentally submits multiple payments for the same order, we may review the transaction and provide an appropriate resolution.

To assist with verification, customers should provide:

  • Payment confirmation
  • Transaction reference number
  • Order details

Duplicate payment requests are typically prioritized and reviewed promptly.

7. Fraud Prevention

IBO Stream X takes fraud prevention seriously.

Refund requests may be denied if we reasonably believe that:

  • Fraudulent activity has occurred.
  • False information has been submitted.
  • Chargeback abuse is suspected.
  • Identity verification fails.
  • Unauthorized payment methods were used.

We reserve the right to request additional information when necessary.

8. Technical Issues

We understand that technical issues may occasionally occur.

When technical problems are reported, our support team may:

  • Review the issue.
  • Verify account status.
  • Investigate service functionality.
  • Request screenshots or diagnostic information.
  • Provide troubleshooting assistance.

Refunds may be considered when a verified issue cannot be resolved within a reasonable timeframe.

9. Processing Refund Requests

When a refund request is received, we generally follow the following process:

Step 1 – Request Submission

The customer contacts support and provides:

  • Name
  • Order information
  • Payment details
  • Description of the issue

Step 2 – Verification

Our team reviews:

  • Purchase records
  • Service status
  • Technical information
  • Previous communications

Step 3 – Investigation

We may perform technical checks and request additional details if necessary.

Step 4 – Decision

A final decision will be communicated to the customer through the contact information provided.

10. Approved Refunds

If a refund request is approved:

  • Refunds will generally be issued using the original payment method whenever possible.
  • Processing times may vary depending on payment providers and financial institutions.
  • Additional delays may occur due to banking procedures beyond our control.

While we strive to process approved refunds promptly, exact timelines cannot be guaranteed.

11. Chargebacks and Payment Disputes

Customers are encouraged to contact our support team before initiating a chargeback or payment dispute.

Filing a chargeback without first attempting to resolve the issue may:

  • Delay resolution.
  • Trigger additional investigations.
  • Result in account restrictions.
  • Lead to suspension of services.

We are committed to working with customers to find fair solutions whenever possible.

12. Cancellation Requests

Customers may contact support regarding cancellation requests.

Depending on the circumstances:

  • Future renewals may be canceled.
  • Account access may be adjusted.
  • Services may remain active until the end of the purchased period.

Cancellation does not automatically entitle a customer to a refund.

13. Exceptional Circumstances

In rare situations, we may review refund requests outside of standard policy guidelines.

Examples may include:

  • Verified technical failures.
  • System errors.
  • Billing mistakes.
  • Extraordinary service disruptions.

Such situations are reviewed individually and handled at our discretion.

14. Changes to This Policy

We reserve the right to modify, update, or replace this Refund Policy at any time.

Changes may be necessary due to:

  • Legal requirements.
  • Operational changes.
  • Business needs.
  • Security improvements.

Updated versions will be posted on this page with a revised effective date.

Continued use of our website or services after updates constitutes acceptance of the revised policy.

15. Customer Responsibilities

Customers are expected to:

  • Review product information before purchasing.
  • Verify device compatibility.
  • Provide accurate contact information.
  • Follow setup instructions.
  • Contact support when assistance is needed.

Taking these steps helps ensure a smooth experience and reduces the likelihood of service issues.

16. Limitation of Liability

Nothing in this Refund Policy shall be interpreted as creating guarantees beyond those expressly stated.

IBO Stream X shall not be liable for:

  • Indirect damages.
  • Consequential losses.
  • Loss of business opportunities.
  • Loss of profits.
  • Service interruptions beyond reasonable control.

Our maximum liability shall not exceed the amount paid for the affected service where permitted by applicable law.

17. Contact Us

If you have questions regarding this Refund Policy or would like to request assistance, please contact our support team.

IBO Stream X

Website: https://ibostreamx.com

Email: support@ibostreamx.com

WhatsApp: +212 656 813 322

Our team is committed to providing professional and timely support.

18. Acceptance of This Policy

By purchasing or using services from IBO Stream X, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Thank you for choosing IBO Stream X. We appreciate your trust and remain committed to providing a reliable customer experience.